UK Returns & Refunds Policy

UK Returns & Refunds Policy

This Returns & Refunds Policy explains how returns, replacements, and refunds are handled for

all purchases made through this store. It is written in accordance with UK consumer law,

including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

1. Made-to-Order Products

All products sold through this store are made to order. When you place an order, the item is

produced specifically for you. Because of this:

▪ We do not accept returns or exchanges for items where the customer has ordered the

wrong size, colour, or design.

▪ We do not accept returns for buyer’s remorse or change of mind.

This exemption is permitted under UK law for customised or made-to-order goods.

2. Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, misprinted, or incorrect, you are entitled to a free

replacement or full refund.

To process this, please contact us within 14 days of receiving your order and include:

▪ Your order number

▪ A description of the issue

▪ Clear photos of the problem

Once verified, we will arrange a replacement at no cost or issue a refund.

3. Lost or Missing Orders

If your order does not arrive within the expected delivery timeframe, please contact us. We will

investigate with the courier and arrange a replacement if the parcel is confirmed lost.

4. Returns Address

Because items are made to order and fulfilled by our production partner, returns cannot be

sent back to the production facility. If a return is required for a faulty item, we will provide

instructions during the support process.

Copilot may make mistakes 15. Refunds

Refunds for faulty or incorrect items are issued to the original payment method. Once approved,

refunds typically take 3-5 business days to appear, depending on your bank.

6. Order Cancellations

Orders may only be cancelled before production begins. Once an item has entered production,

cancellation is no longer possible.

If you need to cancel an order, contact us immediately.

7. Contact Information

If you need help with a return or refund, please contact us:

▪ Email: contact@munro-baggers.co.uk

▪ Address:

Suite 1A
121 Giles Street
Edinburgh
EH6 6BZ
United Kingdom

We aim to respond to all enquiries within 48 hours.

8. Summary

▪ No returns for non-faulty items (made-to-order exemption)

▪ Free replacement/refund for faulty or misprinted items

▪ Lost parcels replaced

▪ Refunds issued to original payment method

▪ Cancellations only before production

This policy ensures clarity, fairness, and compliance with UK consumer law.