UK Shipping Policy

This Shipping Policy explains how orders are produced, shipped, delivered, and handled for

customers purchasing from munro baggers through munro-baggers.co.uk. It is written in

accordance with UK e-commerce regulations.

1. Order Processing & Production Time

All products sold through this store are made to order. Once you place an order, it is sent to our

production partner for fulfilment.

▪ Production time: Typically 2-7 business days

▪ Orders begin production shortly after payment is confirmed

▪ Orders cannot be changed once production has started

If production delays occur, we will notify you by email.

2. Shipping Timeframes

Shipping time begins after production is complete.

Estimated delivery times:

▪ United Kingdom: 2-5 business days

▪ European Union: 3-7 business days

▪ United States: 3-8 business days

▪ Rest of World: 5-15 business days

Delivery times are estimates and may vary due to courier delays, customs processing, or

seasonal demand.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

▪ Destination

▪ Product type

▪ Quantity

All shipping rates are provided directly by our fulfilment partner.

14. Fulfilment Locations

Orders may be fulfilled from different locations depending on product availability and stock:

▪ United Kingdom

▪ European Union

▪ United States

Your order may ship from the closest available fulfilment centre to reduce delivery time.

5. Tracking Information

Most orders include tracking. You will receive a tracking link via email once your order has

shipped.

If tracking is unavailable for your region or courier, we will notify you.

6. Customs, Duties & Import Taxes

For international orders outside the UK:

▪ Customs fees, import duties, or taxes may apply

▪ These charges are not included in product or shipping prices

▪ Customers are responsible for paying any applicable import fees

We recommend checking your country’s import rules before ordering.

7. Incorrect Delivery Information

Please ensure your delivery address is accurate.

If a parcel is returned due to an incorrect or incomplete address:

▪ We can reship the order once the correct address is provided

▪ Additional shipping fees may apply

8. Lost or Missing Orders

If your order does not arrive within the expected timeframe:

1. Check your tracking link

2. Contact the courier if available

3. Contact us at contact@munro-baggers.co.uk

If the courier confirms the parcel is lost, we will arrange a free replacement.

29. Damaged or Faulty Items

If your item arrives damaged, faulty, or misprinted, please contact us within 14 days with:

▪ Your order number

▪ Photos of the issue

We will arrange a free replacement or refund.

10. Split Shipments

If your order contains multiple items, they may ship separately depending on stock and

fulfilment centre availability.

You will receive tracking information for each shipment.

11. Contact Information

For shipping enquiries, contact:

Munro Baggers

Email: contact@munro-baggers.co.uk

Address:

Suite 1A
121 Giles Street
Edinburgh
EH6 6BZ
United Kingdom

We aim to respond within 48 hours.

12. Summary

▪ Production: 2-7 business days

▪ UK delivery: 2-5 business days

▪ International delivery varies

▪ Tracking provided when available

▪ Customs fees may apply outside the UK

▪ Free replacements for lost or faulty items

This policy ensures transparency and compliance with UK e-commerce regulations.